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A question? We are here to answer.
Products
Is it possible that my plan or product request will not be accepted?
Yes. All bookings are subject to confirmation, and it might not be possible for you to have a desk in our space when you wish.
Can I take my monitor and put it on my desk?
Yes, as long as you have an active full-time membership. This is not possible for other subscriptions.
Do you have monitors for rent?
We have some monitors for rent in the spaces, but we cannot guarantee they will always be available. The rental prices are as follows: €5 + VAT / Day; €15 + VAT / week; €40 + VAT / month.
Our monitor model is a Dell 22-inch, Dell se2216h, or Acer v226hql.
Can the 5-Day Pack and the 10-Day Pack be used on consecutive days?
Yes, subject to availability in the coworking space.
What is included in Porto i/o offers?
You can see what is included in the products here.
Is it possible to rent meeting rooms for 1 or 2 full days?
If you choose the Meeting Room product, you can rent the room for up to two consecutive days. If you are already a member of our spaces and need the meeting room for longer than 2 hours, please send a message to our community on Slack kindly asking if no one will need it.
Memberships / plans
Do you accept membership reservations?
No, we don’t make reservations with extended notice. For plans/memberships and products, please contact us two months at the earliest and 48 hours in advance at the latest.
Is it possible that I will not be able to proceed with my plan or product request?
Yes, all bookings are made in order of confirmation, and it may not be possible to get a place in our space when you want it.
Can we make calls from the desk?
You can always make calls at your desk as long as noise levels are kept acceptable for everyone in the coworking space, but if you need a more private space, we have other solutions. All our spaces have a meeting room. If you are a full-time or part-time member, you have access to our platform and can book it there. If you have a casual pass, you can use this room for up to one hour daily. To book it, you just need to ask the Community Manager or make your request via email to cowork@porto.io. Besides the meeting room, Downtown and Seaside also have a soundproof call booth. This booth works on a first-come, first-served basis for shorter calls.
What is a Virtual Office?
It is the fiscal registration of your company’s address in our space. In Portugal, you need an address to register your company.
Can I do half a month full-time?
No. The minimum full-time subscription is 1 month.
Can I bring my own monitor and put it on my desk?
Yes, as long as it is a full-time subscription / dedicated desk. Not possible for other subscriptions.
How does 24/7 work?
The 24/7 advantage is available to full-time members. This perk is also available with the 5-Day Pass and the 10-Day Pass at a cost of €25 + VAT if you book consecutive days.
What is the minimum notice I should give to terminate my membership?
You must give a minimum of 15 days notice to leave the space if you have a full-time or a part-time membership and two months’ notice if you have a private office membership.
Can I access the other Porto i/o coworking spaces with full-time and part-time plans?
Yes, subject to availability in the other spaces. The Porto i/o team must be notified by email 24 hours in advance (working days) to confirm if your request can be accommodated.
What discounts are there? Do you have social responsibility discounts?
We have some discounts that you can see here. Most of them are social responsibility related.
If you have any doubts, please send an email to cowork@porto.io
On a part-time plan, is the desk always the same?
It may not be. It depends on the occupation of the space.
On a part-time plan, can I use the coworking space on different days each week?
No. Your chosen two days per week are fixed. If you need to reschedule exceptionally, please contact the Porto i/o team to check availability.
Is the Virtual Office plan only available with the Porto i/o Downtown address?
Yes. The only address available for Virtual Office plans is Rua de Cândido dos Reis 81, Porto.
How do I register my company with a Porto i/o adress?
You must subscribe to our Virtual Office plan. You must choose between payment methods 1 or 2 (we will send this information by email). After that, we will send you the payment link for the subscription; once activated, you can register your company at our address (which we will send by email as well). Once you do so, we will ask you for the company registration certificate, which we need as per ASAE Regulation No. 656/2022. After the certificate is sent to us, we will officially start your Virtual Office plan. This should be a quick process. If you don’t send us the certificate within five working days after the start of your subscription on our platform, we will cancel your subscription.
What is included in the memberships in Porto i/o?
You can see what is included in the memberships here.
Can I use the meeting room while on a part-time or full-time plan?
Yes. You have access to the reservation system through our platform. All our spaces have a Meeting Room. Access is unlimited but subject to reservation. We practice a policy of balanced and fair use for all. For example: using the meeting room for one or two full days exceeds the acceptable and fair usage policy. However, if it’s a one-off case and you give prior notice to the community, there shouldn’t be a problem. The meeting room cannot be used as a private office.
How do your social responsibility plans work?
Our social responsibility plans are aimed at NGOs, companies or freelancers
working on projects related to sustainability, at companies and freelancers in their first year of registered activity in Portugal, and at residents in Portugal. We offer a 10% discount on the monthly full-time and the part-time plans. These discounts are not available for other plans. You can see all the
information related to our plans here.
Spaces
How do I get to Porto i/o Riverside, Downtown and/or Seaside?
How to get to Porto i/o Riverside
By Metro: Yellow Line, get off at S. Bento station and walk along Rua Mouzinho da Silveira towards the Ribeira area (5 minutes) until you see a pink building (house number 73). We’re on the 4th floor.
By car: Park at the SABA Ribeira or Alfândega car parks.
If you arrive by bike, you cannot leave your bike inside the building or at the entrance. This is expressly forbidden.
By foot: If you live downtown, you can walk there. It’s a great sightseeing opportunity in this wonderful city.
How to get to Porto i/o Downtown
By Metro: Yellow Line, get off at Aliados station. It’s about a 4-minute walk from the Metro station to the coworking space. We are at the blue door, house number 81 on Rua de Cândido dos Reis. The doorbell is on the wall on the left-hand side of the door.
By car: Park at the SABA Praça de Lisboa car park. We’re one minute away.
If you arrive by bike, you can leave it in the entrance hall of the coworking space, but please let us know in advance by email so we don’t have a large number of bikes blocking the way.
By foot: If you live downtown, you can walk there. It’s a great sightseeing opportunity in this wonderful city.
How to get to Porto i/o Seaside
By Metro: Blue Line, get off at Matosinhos Sul station. It’s about a 3-minute walk from the Metro station to the coworking space. We are at Rua Brito Capelo 1127, 4450-070 Matosinhos.
By car: Park in the parking lot on the Matosinhos waterfront. It’s about a 3-minute walk from the parking lot to the coworking space. All parking lots east of Rua Brito Capelo are free of charge, so if you’re patient, you will find a spot. There are paid parking spots on our street.
If you arrive by bike, you can leave it in the chill-out area of the coworking space, but please let us know in advance by email so we don’t have a large number of bikes blocking the way.
By foot: If you live in Matosinhos or Leça da Palmeira, you can walk to Porto i/o. It’s a great sightseeing opportunity in this wonderful city.
Can we make calls from the desk?
You can always make calls at your desk as long as noise levels are kept acceptable for everyone in the coworking space, but if you need a more private space, we have other solutions. All our spaces have a meeting room. If you are a full-time or part-time member, you have access to our platform and can book it there. If you have a casual pass, you can use this room for up to one hour daily. To book it, you just need to ask the Community Manager or make your request via email to cowork@porto.io. Besides the meeting room, Downtown and Seaside also have a soundproof call booth. This booth works on a first-come, first-served basis for shorter calls (no more than one hour).
Can I leave my belongings in the coworking space?
Yes, but only if you have an active full-time membership. You can leave your belongings and equipment* on your dedicated desk, and we also have lockers (check with the team the conditions for the lockers).
*Porto i/o does not take responsibility for any lost items.
Can I bring my pet?
You can bring your pet if they are trained and respect the facilities. We recommend informing us that you want to bring your pet and then a trial day to see if they fit in with the community.
What are the Porto i/o House rules?
Please check our House Rules file here.
Can I take my monitor and put it on my dedicated desk?
Yes, but only if you have an active full-time membership. This option is not available with our other plans.
Are there lockers in the spaces?
We have lockers at Downtown and Seaside. You can only use the lockers if you have an active membership with us. At Riverside, we don’t have lockers. Talk with the team to know more about the conditions for the lockers.
How can I get in and out of the building?
The Porto i/o team will create your individual access to the space, which can be made by means of a code to tap on the number pad on the door and a web app hyperlink.
If I leave the space during my booked time, can I come back in?
If you have 24/7 access, you can go in and out of the coworking space whenever you need to, weekends included. If you’re using the space with any other plan, you can go in and out of the coworking space as often as you need, between 10 a.m. and 6 p.m.
What are the dimensions of the desks?
About 120 cm x 75 cm.
What events are there in the spaces?
We communicate with the community about our events through our Slack channel or Meetup platform, Instagram, and Facebook events. If you’re already a member of the Porto i/o community, stay tuned on Slack. If you’re external to the community, subscribe to our Newsletter and follow us on Facebook, the Meetup platform, and/or Instagram to receive notifications of the events.
How can I access the internet in the coworking space?
All users of our coworking spaces get access to our internet connection’s password on-site upon arrival.
Where to eat near Porto i/o Riverside?
Ask the Porto i/o team, and we’ll send you our list of suggestions for lunch as soon as you join the community.
Where to eat near Porto i/o Downtown?
Ask the Porto i/o team, and we’ll send you our list of suggestions for lunch as soon as you join the community.
Where to eat near Porto i/o Seaside?
Ask the Porto i/o team, and we’ll send you our list of suggestions for lunch as soon as you join the community.
Is there a storage for bikes in Porto i/o?
Only at Porto i/o Downtown and at Porto i/o Seaside, yes. Please let us know by email so we can control the number of bikes inside the spaces. At Riverside, you can take your bike, but you’ll need to use the parking for bikes in front of the building.
Do you have storage spaces?
We have normal-sized lockers. We don’t have a storage facility or a warehouse.
Is there storage for my surfboard in Porto i/o?
Yes, but only at the Seaside and only the surfboard itself. Any other surfing material cannot be left at the coworking space.
Are there snacks in the space?
We always have fruits and cookies in the kitchen.
How do I communicate with the community?
Through Slack. All coworkers who subscribe to Full-Time, Part-Time, Private Office, and Virtual Office memberships will be integrated into Slack.
I want to talk to you by phone. Do you have a phone number?
No. Our customer service is provided by email only. We strive to reply to all emails in a timely manner. Our customer service hours are from 10 am to 3 pm.
What are your business hours?
Staff on site: 10 am to 5 pm available by appointment, which can be made on our website on the page Join Us – I want to book a visit.
Customer Support: 10 am to 5 pm via email or Slack.
The space is available from 10 a.m. to 6 p.m. by appointment only (for all plans except full-time because it includes 24/7 access).
How to visit Porto i/o?
All visits must be scheduled on our page: Join Us – I want to book a visit that you can see on our website.
Is it possible to connect my computer directly to the internet via cable?
No, but we can guarantee that our WIFI internet is sufficient.
Do you have event spaces for rent?
Yes. Accommodates up to 25 people. Just send us an email to cowork@porto.io with your query.
I sent an email or made a booking, but I haven't heard back yet.
The Operations team works weekdays between 10 am and 3 pm. You will receive a reply as soon as possible.
I sent a booking request. Can I go to the coworking space now?
Please wait for an answer from the Porto i/o team by email. If you don’t receive an answer within 48 hours (working days), please check the Spam folder of your email box. If you still can’t find our reply, please contact us again by emailing cowork@porto.io
I sent a request a few days ago but haven't received a reply from Porto i/o.
We always prioritize answering all emails we receive. If you don’t receive an answer within 48 hours or two working days, please check your inbox’s Spam folder. If you still don’t get an answer, please contact the team again by email through the form on the Join Us page – contact.
What type of internet connection do you have at the coworking spaces?
Gigabit fiber optic connection with Enterprise-level Wi-Fi.
Are there stairs in the coworking spaces?
Yes, all our coworking spaces have stairs.
How can I get information about your events?
Our internal community gets first access to information about our events through our Slack channel and newsletter. The external community is welcome to keep an eye on our schedule on Meetup, Facebook events, Instagram, and LinkedIn.
Invoicing
I need a tax invoice. How do I get my billing details on my invoice?
You insert the details before you add your credit card information for payment. Only you are responsible for this. Porto i/o and the team cannot make any changes after issuing the invoice.
How are payments made?
All payments are made by credit card via Stripe. For one-off payments, a unique link will be sent to you. A subscription is created for you in our system for regular monthly payments. When you want to terminate your membership with us, you must notify the team with 15 days’ notice by emailing cowork@porto.io
I didn't include my VAT number in the billing details for my invoice, and I need an invoice with this information. What can I do?
After the invoice is issued, the Porto i/o team cannot make any changes to it.
Can I get a VAT exemption? (among other questions about VAT)
No. Our business falls under the same Portuguese law as real estate (like hotels), and our activities are not entitled to Value Added Tax (VAT) refunds. This means we must always charge VAT. The VAT tax in Portugal is 23%.
I changed my credit card. Can I change my payment details?
Yes. You can always change your payment details.
I changed companies. Can I change my billing information?
Yes. You can ask the team to change those if you are a member.
Please consider that the details will only be changed in the next payment.
Miscellaneaous
How to partner with Porto i/o?
Send us what you have in mind through the form – contact.
Are the payments always made at the beginning of the month?
It depends on the coworker’s start date. For example, if your membership with us starts on 14th December, your payments should happen on the 14th of every month.
How to contact Porto i/o? I have a question not answered in the FAQ
Send us what you have in mind through the form – contact. This way, you also help us improve our FAQ list.
What do coworkers say about Porto i/o ❤ ?
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